Terms & Conditions

For Custom Invitations
A quote will be provided to you estimating the cost of the job requested.  In order to start the order process, the quote must be signed and agreed to.  Upon agreement an invoice for the deposit of 20% of the total due be will sent. 
Upon receipt of the deposit Mel Disigns will begin working on your order.  A digital proof of the invitation will be emailed to the email address provided with-in 24-48 hours.
A total of five (5) proofs will be provided to you to make any appropriate changes, these proofs will be sent to you in a PDF format via email. *If additional proofs are required, a $5.00 fee will be charged for each additional proof.  The final proof must be signed and dated prior to being returned to us.
*Additional proofs required, due to mistakes made by Mel Disigns, do not apply, i.e. mistakes such as incorrect spelling or missing information that was previously requested.

Approval
Mel Disigns is not responsible for any mistakes printed that match the approved proof.*  This includes any spelling, dates, days, addresses, spaces, graphics, etc that are incorrect.  Although Mel Disigns does its best to ensure that everything is correct, mistakes can occur.  It is your responsibility to proof read and check all information before you approve your proof.  So please double check your proof carefully before you submit your final approval.
Your order will not be processed without your signed or emailed approval.  Once you have approved the proof, the final invoice for the remaining balance will be sent. Mel Disigns has the right to print your order.  You will be responsible to pay for any printing and products used once you have approved your design.
 *In the event Mel Disigns is responsible for errors on the printed pieces that do not match the approved proof, Mel Disigns will take full responsibility and as your sole remedy will provide new invitations free of any additional charge.
**Due to the customization of invitations and related stationery items, refunds and exchanges are not offered. Proofs are sent for approval before anything is printed please ensure that you have double checked your items prior to approval.

 Payments
Mel Disigns accepts cash on delivery or payments via EFT transfer.

All deposits must be paid via EFT Transfer.

After the initial consultation, your deposit will be due immediately of 
20% deposit for your order, Mel Disigns will begin to process your order upon receipt of payment
 

Final payment is due prior to shipping of the finished product.  Final payment is also acceptable in cash on delivery.
You will be billed for the final balance at the receipt of the final approval, and invoice must be paid prior to shipping.  Shipping will not take place until final payment is received. 
* 

Turn Around/Timeline
The following timeline is provided to list the steps of the design process
Allow up to 3 to 5 days for a proof of your design once ALL the necessary information has been provided. 
Allow up to 48 to 72 hours for edits from the clients to be made by Mel Disigns after a proof is submitted (provided the products have not yet been ordered from the printers).
Your job will not be printed without your signed or emailed approval.  If you need a job in less than the allotted time frame, Mel DIsigns has the right to charge a rush fee, calculated on the quantity of your order.
Processing Timeline:
For Custom Invitations - Allow a 2 to 4 week turnaround depending on the complexity of the design. In some cases the time frame may be extended due to changes and or additional requirements

For Signage - Digital printed on PVC Foamboard - 5-7 days turnaround after approval

All Acrylic items - 3 - 5 weeks turnaround after approval 

Personalised items - 3-5 day turnaround 

Quality Control
Mel Disigns strives to produce the utmost quality and high end products.  Since our products are hand designed and produced, there may be slight irregularities. Mel Disigns will double check your order and take extra care in packaging to ensure that your invitations arrive safely and ready to be used. In the event there is a mistake or the product doesn’t meet the clients’ expectations due to the neglect of Mel Disigns, Mel Disigns will do its best to correct the problem at hand.  
**Due to the customization of invitations and related stationery items, refunds and exchanges are not offered. Proofs are sent for approval before anything is printed please ensure that you have double checked your items prior to approval.
 

Cancellations
 

All deposits are non refundable. If you wish to cancel your order you can do so at anytime before your final proof approval. Once you have provided proof approval, we are unable to change or cancel your order. If you need to make a change to your printed orders, you will be invoiced for a discounted amount to re-order and re-print your invitations.
 

Refunds and Exchanges
We are confident that you will be satisfied and happy with your customized Mel Disigns order. To ensure 100% satisfaction, please be sure to review your proof(s) for misspellings, grammatical and punctuation errors. We are not responsible for any errors once the final proof approval has been submitted. However, if any of the following should occur we will be happy to assist you.
We make every effort to carefully check and proof all orders before they are shipped. However, if an error is made on our part we sincerely apologize and will make all efforts to resolve the problem as quickly as possible.
** Colours may vary due to resolution on your computer monitor. Every computer shows colours differently, if you are concerned about the colour, please ask or request a sample of the finished product, prior to placing your order to ensure that your receive the product you envision.
MISSPELLINGS/ INCORRECT WORDING
Mel Disigns is not responsible for misspellings in approved proofs, please triple check all spelling, grammar, capitalization. 
Envelope Addressing
Envelope addressing or postage is not included in the price of the invitation order. But can be added for an additional cost.  
 

Delivery
Your order will be either shipped via Australia Post, or may be hand delivered depending on your location.  Please note that shipping costs apply and vary based on the product(s) ordered.
DOMESTIC ORDERS:
All orders are shipped via Australia Post, please allow 2-5 business days for delivery. These come with tracking and delivery confirmation, all orders over $300.00 require a signature confirmation, so please be available for delivery.
* Mel Disigns is not responsible for any lost, stolen or damaged packages after delivery has been made.
 

PLEASE ORDER IN PLENTY OF TIME TO RECEIVE YOUR PRODUCTS.